Crucial Conversations™ Content Overview
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| Principle |
START WITH HEART |
LEARN TO LOOK |
MAKE IT SAFE |
MASTER MY STORIES |
STATE MY PATH |
EXPLORE OTHERS' PATHS |
MOVE TO ACTION |
| Skills |
- Focus on what you really want
- Refuse the suckers choice
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- Learn to look for when a conversation becomes crucial
- Learn to look at the behavior of others
- Learn to look for your own Style Under Stress
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- Separate Facts from Stories
- Watch for Three Clever Stories
- Tell the rest of the Story
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- Share your facts
- Tell your story
- Ask for others' paths
- Talk tentatively
- Encourage testing
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- Explore with added AMPPs
- STATE your Path with ABC
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- Knowing which form of decision making to use
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| Concepts |
- Audacious Claim
- Crucial Conversations
- Dialogue
- Left Hand Column
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- Look for both content and conditions
- Silence/Violence
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- Mutual Purpose
- Mutual Respect
- Mutuality
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- Path to Action
- Victim Story
- Villain Story
- Helpless Story
- Downward Spiral
- Results = No Results + A Clever Story
- From Victim to Actor
- From Villain to human
- From Helpless to Able
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- Ask
- Mirror
- Paraphrase
- Prime
- Agree
- Build
- Compare
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- Decide how to decide
- Command
- Consult
- Vote
- Consensus
- Who, does what, by when, and follow-up
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| Exercises |
- Our crucial conversations
- Left Hand Column (LHC)
- What do they really want
- Sucker's choice
- Apply to my LHC
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- Which form?
- Apply to LHC
- Style Under Stress Test
- Action Planning
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- What's going on here?
- Contrast to Clarify Purpose or Respect (LHC)
- Structured Rehearsal (contrasting)
- Seek Mutual Purpose
- Structured Rehearsal (CRIB)
- Apply to my LHC
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- Jerks, Idiots, and Morons
- Giving Helpful Feedback
- Fact or Story
- My Story
- Who Dunnit?
- Back to My Story
- Three cases
- My Story—part 2
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- Just the facts
- Stories vs. facts
- A tough message
- Video Exercise
- Talk tentatively; encourage testing
- Fix this
- Structured Rehearsal
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- The Deaf Ear
- Mirror, Mirror on the Wall
- Video Exercise
- Identify and Explore
- Structured Rehearsal (AMPP)
- Use the ABCs
- Exploring
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- Putting it all together
- Dialogue Mastery
- How do we decide?
- Neglected Assignments
- Improving our decision making
- The practice
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